Got Questions?

Slip it on, press power, choose a mode and intensity with the dial (Heat Comfort optional), and go about your day. The session auto-ends at 15 minutes and the device remembers your last settings. Recommended routine: 1–2 sessions per day.

No app required. Everything is controlled with the dial on the device itself — simple, intuitive, and ready to go.

MaxoRize has an adjustable strap that fits most neck sizes comfortably. It's designed to be low-profile and discreet, so you can wear it under clothing without drawing attention.

It’s best to start at a low intensity, for example level 1 or 2. Begin with Soothing Mode so your body can get used to the stimulation. Once you’re comfortable and familiar with the sensation, you can switch to other modes and gradually increase the intensity if desired.

We recommend 1–2 sessions per day, each lasting 15 minutes. You can use it during your commute, at your desk, or while relaxing at home.

Modes change the pattern/type of stimulation (e.g., pulse style and rhythm). Intensity controls the strength of that pattern. Start low, increase gradually until comfortable, and add Heat Comfort when you want extra warmth. You can keep the same mode and just tweak intensity as needed.

Yes! Heat Comfort is optional and can be activated whenever you want gentle warmth. It's perfect for cold days or when you want that extra soothing sensation.

A full charge lasts multiple sessions (typically several days of regular use). Charge it with the included USB cable — a full charge takes about 5 hours.

Wipe the device with a soft, damp cloth. For the contact pads, gently clean them with a slightly damp cloth or a mild soap solution, then let them air-dry. Do not submerge the device in water.

Absolutely. MaxoRize is designed for on-the-go use. Wear it during video calls, on the train, or while reading — it fits seamlessly into your routine.

Orders are delivered within 1–2 business days. As soon as your order ships, you will receive a tracking link from the same local carrier that will deliver your package, so you can follow it easily from the sorting center to your doorstep.

We ship from our European warehouse, ensuring fast delivery across the EU with no surprise customs fees for EU customers.

You'll receive a tracking number via email once your order ships. Use that link to follow your package in real time.

Try MaxoRize at home for 30 days. If you're not satisfied, return it for a product refund (shipping costs not included). See our returns policy for full details.

Contact our support team at support@maxorize.com with your order number. We'll guide you through the return or exchange process.

No—MaxoRize® Professional X is a Personal Wellness System. Do not use it with pacemakers/implanted electronics, during pregnancy, with epilepsy, on open wounds, or over metal implants in the neck/shoulder area. If you have a medical condition or recent surgery, ask your clinician first.

Do not use if you have a pacemaker, implanted electronic device, epilepsy, are pregnant, or have open wounds. Avoid using directly over metal implants in the neck/shoulder area. Consult a healthcare professional if unsure.

No. The Professional X is not water-resistant (IPX0).

Do not use it in the bathroom, near showers, bathtubs, or sinks, and never in the rain or any wet or humid environment. Always keep the device dry during use and storage.

Our 12-month limited warranty covers manufacturing defects and hardware malfunctions under normal use. It does not cover damage from misuse, accidents, or wear and tear. See our warranty terms for full details.

Email support@maxorize.com with your order number and a description of the issue. Our team will review your claim and guide you through the next steps.